IT Applications Specialist

at  Infrastructure Ontario

Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public infrastructure and realty. IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of Creating a Connected, Modern and Competitive Ontario.
Technology matters more than ever, and the Information Technology (IT) team is at the forefront of driving progress, change and innovation at IO, making it a stimulating and rewarding career choice. As a technology professional, you will have the opportunity to work on exciting technology and business projects, solve complex problems, and make a real impact on the way we operate and work. We are expanding our technology offerings and capabilities, moving to the cloud, improving our cyber security posture, enhancing our data capabilities, and evolving our support and operating model to ensure we meet the needs of a dynamic business. Here, you will be a part of a team that supports each other, partners and collaborates with multiple vendors and IO businesses, and provides a variety of opportunities to learn, grow, and make a meaningful impact on the province.
Reporting to the Manager, IT Applications, the IT Applications Specialist will lead the governance, development and operations of IO applications, ensuring adherence to defined standards, policies, procedures, and guidelines. They will manage and resolve issues and escalations related to IO systems and develop solution options to address business needs.

EXACT COMPENSATION MAY VARY BASED ON SKILLS, KNOWLEDGE AND EXPERIENCE

At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others’ differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you require any accommodations for the selection process, by contacting the Talent Acquisition Team.
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.
By submitting your application you are granting Infrastructure Ontario permission to process your personal data during the recruitment process and for keeping records of the process. Infrastructure Ontario may share your personal data internally to appropriate persons involved in the recruitment process and to third parties where there is an administrative or lawful basis for doing so. Provided that Infrastructure Ontario does not have any lawful reason to continue processing your personal data, you may make a formal request to rectify, erase or restrict (the processing of) your personal data

• Application Lifecycle Management:
• Lead the governance, development and operations of IO applications, ensuring adherence to defined standards, policies, procedures, and guidelines
• Ensure successful implementation of system enhancements, releases, patches, and fixes to deliver system performance, data integrity, and reliability.
• Lead resolution of issues and escalations related to systems
• Establish processes and protocols to effectively manage and optimize IO systems
• Collaborate with business and other IT teams to understand strategic goals and application requirements
• Manage vendor contracts ensuring value for money for IO
• Leads identification and risk mitigation to IO applications
• Provides after hours support of IO applications

Solution Development

• Forge effective and trusted relationships with IT and business teams, supporting strategic objectives by analyzing requirements and presenting solution options.
• Research and present solution options to technical and non-technical stakeholders at all levels of the organization
• Utilize business requirements to design and recommend solutions
• Oversee application changes, manage vendors, control the release process for applications, identify opportunities for business and application process improvements, and offer ongoing support for internal departments and external users providing expert strategic and technical advice.

• Develop and execute test cases

Vendor Management

• Responsible for directing and managing vendors and service providers, ensuring adherence to IO processes and procedures.
• Manage vendor performance excellence through effective contract and relationship management.
• Collaborates with teams and vendors to implement changes, updates, and troubleshoot issues to find solutions
• Supports the procurement of new vendors
• Operationalize vendor agreements defining and implementing a governance structure and processes
• Manage and measure vendor performance, validating KPIs and SLAs.