IT Apprentice

at  Just IT Recruitment

A long-established set of commercial barristers has need for an IT Apprentice.
As part of the Business Support team, the primary focus of the role is to be responsible for 1st line IT support for barristers and staff. Some of the work may involve dealing with confidential matters which must be observed without question. Duties include: diagnosing and repairing software and hardware issues with user computers etc.

SKILLS AND PERSONAL QUALITIES REQUIRED

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Strong work ethic
• Passion for IT

• Log support requests on the ticketing system. With support and supervision from Head of IT / IT Systems Engineer, you will be responsible for providing both deskside and telephone support to barristers and staff working remotely.
• You will manage the helpdesk software to ensure that all requests and issues are logged and dealt with in a timely manner. You will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer / photocopiers.
• Maintain user accounts across multiple service platforms, dealing with all IT queries in a prompt and efficient manner.
• Install hardware and software on PCs and Laptops as directed.
• Maintain the IT facilities to the meeting rooms including Teams, Zoom and telephone and video conferencing.
• Collect and deliver IT equipment within the building. To arrange for equipment to be collected and delivered.
• Manage the printing facilities and occasionally help with document management.
• Be responsible for assisting both members and staff with mobile devices; primarily with email and calendar. You will also ensure that devices are up to date and secure.