IT Apprentice

at  Redrow

Redrow Homes are looking for an individual who is passionate about supporting others on a software helpdesk. Working as an apprentice you will support with the day to day running of a busy IT Software Helpdesk undertaking various administration duties on a day to day basis. The successful candidate would need excellent communication and IT skills. As part of the apprenticeship you will be studying a Level 2 IT Professionals Apprenticeship with one of Redrows chosen training partners.

• Answer the IT Software Support Helpdesk telephone
• Record helpdesk calls in our call handling system
• Update the call handling system
• Undergo training in the use of Redrow IT Systems
• Undergo training in the use of SQL to query a relational database
• Provide assistance to Redrow Systems Users
• Resolve helpdesk calls under the guidance of other team members
• Write SQL code to update Data in our Database
• Work with Developers to investigate and resolve system issues
• Ensure familiarity with Redrow’s Group Health, Safety and Environmental policies and comply with employee responsibilities.
• At all times comply with company policies, procedures and instruction.

• Answer the IT Software Support Helpdesk telephone
• Record helpdesk calls in our call handling system
• Update the call handling system
• Undergo training in the use of Redrow IT Systems
• Undergo training in the use of SQL to query a relational database
• Provide assistance to Redrow Systems Users
• Resolve helpdesk calls under the guidance of other team members
• Write SQL code to update Data in our Database
• Work with Developers to investigate and resolve system issues
• Ensure familiarity with Redrow’s Group Health, Safety and Environmental policies and comply with employee responsibilities.
• At all times comply with company policies, procedures and instruction