As an IT assistance analyst for ATMs, you help the caisse network analyze and interpret data to assess the quality of service delivery. You help diagnose problems and suggest improvements to prevent issues in the future. You interact with stakeholders working in other fields. More specifically, you’ll be required to:

• Analyze and interpret data to inform decision-making and control points
• Analyze risks, write statistical reports and make recommendations. Provide advice on how to implement recommendations
• evelop and write tools, methods and processes
• Identify and communicate opportunities for improvement
• Be proficient in end-to-end processes to interact with stakeholders with planned activities
• Help identify metrics for investigations

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of two years of experience in IT support
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate proficiency in Microsoft Office
• Beginner-level knowledge of ticketing systems
• Beginner-level knowledge of Power

Business insight, Complexity

L-Hybrid

Trade Union
Non-unionized
At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Information technology (FG)
Unposting Date
2024-07-1

Please refer the Job description for details