IT Coordinator

at  Connective Support Society

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

KEY ACCOUNTABILITIES

Technology & Desktop Support

• Provision, deploy, and maintain computing equipment on an asset refresh schedule
• Resolve hardware, network and application issues using IT Service Management (ITSM) tools and best practices, while documenting and escalating changes as necessary
• Assist with reporting on information technology use and planning for future growth
• Able to support staff technology needs at our primary office and across the region using remote support tools and techniques
• Liaise with third-party support and equipment vendors as necessary

Business Application Support and Administration

• Analyze and resolve application and software issues within business information systems, escalating to vendor support as required
• Communicate, document, and escalate application incidents, issues, and questions to key stakeholders, including management, vendors, development teams, end users, and team leaders
• Participate in the design, development, and delivery of software application training programs and classes
• Documenting system change and configuration information

Service Coordination & Delivery

• Coordinate with external telecom providers to ensure excellent service delivery across our locations
• Coordinate with external support contractors to ensure requests are resolved in a timely and comprehensive manner
• Coordinate with Connective programs and teams to ensure operational needs are fulfilled for existing and new locations

Administration

• Administer users and devices (asset management) in an ITSM platform and Windows Azure Active Directory environment
• Administer user accounts across various business applications
• Support with license administration, invoicing, and reporting

EXPERIENCE AND SKILLS

• A relevant degree, diploma or certificate in computer science or related discipline. A combination of education and experience will be considered.
• At least two years of related/transferable IT experience supporting a medium or large size organization
• Technology related certifications, such as ITIL, considered an asset
• Analytical and problem-solving abilities, with keen attention to detail
• The ability to build and maintain collaborative relationships with clients and stakeholders within a diverse and complex community, and to ensure that enterprise-wide services are of consistently high quality
• Strong customer-service orientations
• Strong written and oral communication skills
• Ability to present ideas in business-friendly and user-friendly language

REQUIREMENTS

• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully pass a reference check
• Proof of Covid-19 vaccination

This role will be responsible for supporting and maintaining Connective information technology devices, business systems, and networks. The IT Coordinator will collaborate with internal staff and external contacts in both technical and administrative capacities to ensure functionality and efficiency of Connective computing and information systems. This role is operationally focused with some project-based work as required.