IT Desktop Support

at  Gaylor Electric

POSITION REQUIREMENTS

• An outgoing, amiable personality and desire to help others.
• Excellent communication skills.
• Good working knowledge in the Windows desktop environment.
• Maintains appropriate records, files, and documentation.
• Maintains confidentiality of all corporate information.
• Excellent time management skills and ability to multitask.

EDUCATION:

CompTIA A+ preferred (or may be obtained during the first year of employment).
Experience: Previous desktop support or IT helpdesk experience is preferred.
Note: The above description provides the general details considered necessary to portray the principle functions of the position and shall not be construed as a fully detailed description of all the work required that might be inherent in the position.
GAYLOR ELECTRIC, INC. is an equal opportunity employer.

• Responding to support requests and taking necessary steps to resolve those problems.
• Document support issues and solutions.
• Remote problem-solving through use of remote connection tools.
• Diagnosing Windows and PC hardware issue.
• Laptop, iPad, iPhone configuration and deployment.
• Basic troubleshooting of LAN and connectivity issues.
• Perform data migrations and assist in data restorations.
  Qualifications: