IT Development & Support Analyst

at  The Law Society of New South Wales

IT Development & Support Analyst

• Full time role with a hybrid working model
• Join a high performing, collaborative and friendly team
• Located in the heart of Sydney’s CBD (Martin Place)

The Law Society of NSW is Australia’s largest and most influential membership association for solicitors. We’re not all lawyers, but we work together to support the legal profession and ensure a just society for all.
We are currently looking for an IT Development & Support Analyst to join our IT team.

ABOUT THE ROLE

The IT Development and Support Analyst is primarily focused on creating and maintaining front-end and back-end applications. The focus is to develop applications in Azure Application Services to minimise the use of servers and server operating systems.
You will be working with the project manager and/or business analysts to architect and deliver high quality, resilient and secure services that deliver critical services both internally and to the wider legal profession. You will provide support to existing applications/code in the production environment and work with the operational team to resolve bugs/code changes that have been identified.
This role focuses on ensuring the highest level of security is applied to existing and new code, follows all governance standards, and looks to continually challenge and grow architectural and development standards.

WHAT YOU’LL BE DOING

• Support the application services and key configuration of the base platform that impacts the application performance and security.
• Core focus is around .Net / C# on Azure app services and related Azure products.
• Use various web programming skills where required for front end design.
• Create web forms/portals taking into account business requirements and end user experience.
• Carry out application bug fixes on Azure app services and other technologies.
• Help set the architectural application design and development standards.
• Constantly review the application stability, security and look to challenge the current design and recommend changes as necessary.
• Assist in problem management & incident handling processes.
• Support the IT and business strategy and compliance requirements.
• Provide Level 2/3 application support when required.
• Provide Application-Level Availability and Capacity management.
• Improve availability by identifying and removing any single point of failures which could impact day to day operations.
• Application Layer Event management.
• Work on an application maintenance plan to ensure that code remains aligned to best practice for support and security.
• Maintain and update all technical and user documentation owned by the team.
• Continual review of the current services to ensure that the services provide Enterprise class services.
• Play a key role in the Service Transition.
• Assist with IT overall change management and the execution of implementation plans.
• Ensure correct documentation is provided for all systems/service changes.
• Support a collaborative and progressive team environment.
• Standardise and highlight improvements to services.
• Provide and maintain troubleshooting support and knowledge sharing across IT.