IT Device Engineer

at  FD Technologies

Job Title: IT Device Engineer
Company: KX
Location: Dublin or Canada
About KX:
At KX we build time-series, vector-native database solutions our customers use to unlock knowledge and predictive power they can act on with confidence. By simultaneously supporting unstructured and structured data, KX powers accurate, highly contextual results for AI and automation applications with transformative speed, unlimited scalability, and extremely low computing costs.
Customers across financial services, manufacturing, telecommunications, life sciences, and aerospace and defense industries use KX to enable real-time processing of vast time-series datasets, improve operational efficiency, speed up discovery, and enhance real-time situational awareness and cybersecurity. KX brings a proven track record of 30 years of customer success and operates from more than 15 offices across North America, Europe, and Asia Pacific.
Role Overview:
As an IT Device Engineer at KX, you will play a vital role in ensuring the reliability and security of our IT device infrastructure. You will be responsible for deploying, configuring, and maintaining a variety of IT devices, including desktops, laptops, mobile devices, and peripherals. The ideal candidate will have a strong technical background and a keen eye for detail.

Responsibilities:

• Deploy, configure, and maintain desktops, laptops, mobile devices, and other IT devices across the organization.
• Install, configure, and troubleshoot operating systems, software applications, and device drivers.
• Manage device imaging and provisioning processes, ensuring consistency and compliance with company standards and security policies.
• Provide technical support to end-users, diagnosing and resolving hardware and software issues.
• Monitor device performance, conduct system audits, and implement security best practices.
• Manage device inventory, including tracking assets and coordinating hardware refresh cycles.
• Collaborate with cross-functional teams to identify and implement improvements to device management processes.
• Stay updated on emerging technologies and industry trends to enhance the efficiency and effectiveness of our device infrastructure.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3 years of experience in IT device management or related roles.
• Proficiency in operating systems such as Windows, macOS, and iOS.
• Strong troubleshooting skills and the ability to diagnose and resolve hardware and software issues.

• Deploy, configure, and maintain desktops, laptops, mobile devices, and other IT devices across the organization.
• Install, configure, and troubleshoot operating systems, software applications, and device drivers.
• Manage device imaging and provisioning processes, ensuring consistency and compliance with company standards and security policies.
• Provide technical support to end-users, diagnosing and resolving hardware and software issues.
• Monitor device performance, conduct system audits, and implement security best practices.
• Manage device inventory, including tracking assets and coordinating hardware refresh cycles.
• Collaborate with cross-functional teams to identify and implement improvements to device management processes.
• Stay updated on emerging technologies and industry trends to enhance the efficiency and effectiveness of our device infrastructure