IT Engineer - Workplace Services

at  Believe Resourcing

REQUIREMENTS:

• Bachelor’s degree in Computer Science/Engineering or related field
• At least five years’ equivalent work experience as an IT Infrastructure Analyst
• Experience working within international teams
• Ability to present ideas in business-friendly and user-friendly language
• Highly self motivated and directed, with keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritise tasks in a high-pressure environment
• Ability to conduct technical researches and market analysis
• Good time- and self-management

Responsibilities include ensuring technology is in line with user expectations, contributing to Group IT projects, providing third-level support, and supporting end users.

• Ensure that all systems supported by Workplace Services are operational and maintained;
• Monitor IT solutions within the area of responsibility;
• Report and troubleshoot problems as required;
• Apply regular updates and patches, as required;
• Create documentation, procedures and policies in relation to the areas of responsibility;
• Establish a good working relationship with peers and other business players;
• Guide staff/clients through a series of actions, either face to face or virtually;
• Create Dashboards and Reports;
• Check market trends and analyse potential improvements within the area of responsibility .