IT Engineering Systems Support Analyst

at  Parsons

DUBAI

Parsons is looking for an amazingly talented IT Engineering System Support Analyst to join our team!

WHAT REQUIRED SKILLS YOU’LL BRING:

• Associate’s Degree in Computer Science, information systems, engineering or related technical discipline, with experience in both engineering and IT and typically 2+ years of progressive experience working in one or more of the following areas: engineering, design, architecture, application systems (E.g., ProjectWise™, CAD).
• Certifications: Recommended: Vendor certifications (E.g., Autodesk, Bentley, Intergraph and ESRI). Microsoft Windows Operating systems (E.g., Microsoft Certified Engineer), SQL or other related certifications.
• Knowledge of advanced computer hardware, such as 2D and 3D workstations utilized for engineering and design.
• Working knowledge of computer-aided engineering, tools and methodology.
• General knowledge of engineering and design applications such as AutoCAD, MicroStation, ProjectWise™.
• A familiarity with software deployment tools such as Appsetra is added advantage.
• Problem solving and analytical skills.
• Ability to work effectively as part of a technical ES team.
• Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person). Ability to write basic documents (may include email or memos). Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization ( i.e. clients, vendors)

• Under direct supervision, undertakes regular technical support assignments to modify , upgrade, maintain or troubleshoot Engineering Systems (ES) software and hardware. Evaluates assigned issues, questions, small projects and problems. Selects and applies standard and non-standard ES technical support procedures and practices to complete each assignment satisfactorily
• Assignments are usually well defined in terms of extent and desired results, as described in the standard ES Support Matrices. Works directly with end users at various offices and field locations both directly and indirectly (physically or in a virtual environment). May assist on special projects to meet standards, for example, in the rollout of a particular technology or collaboration system.