IT Executive

at  Metta School

DESCRIPTION:

• Provide first point of IT Support contact for all staff across the network.
• Troubleshoot technical issues to resolution and/or escalate to supplier or staff as required.
• Log all incidents and service requests in School’s designated service desk system.
• Manage queries & complaints, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
• Ensure system and data security is maintained at a high standard, ensuring the integrity of the School’s network is not compromised.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant personnel/suppliers in a timely manner.
• Monitor performance of School’s systems, ensuring issues are appropriately escalated and resolved.
• Provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT department.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Participates in staff bonding activities organized by the School.
• Be a role model to students, uphold the professional and personal qualities required of the educational profession to achieve the best student outcomes.
• Embrace the values of openness, collaboration and lifelong learning as a staff of the school.
• Carries out any other duties as assigned by the Manager or Principal.

REQUIREMENTS :

• Diploma in IT/Electronics, NITEC in Technology or equivalent
• At least 1-3 years of working experience in the related IT field
• Good knowledge in networking, web and home network configuration
• Knowledge of TCP/IP and IT Networks
• Good team player with strong communication and interpersonal skills

The role of IT Executive is to preserve the good condition of IT infrastructure and ensure that IT facilities are safe and well-functioning especially in the support to teaching and learning. He/she plays an important role in providing a safe and conducive learning environment for the students and working environment for the staff.