IT Field Engineer

at  Ascension Group

Our client is looking to recruit an IT Field Engineer
The client is looking for someone to install, configure and customize the company’s computer hardware and software.

KEY SKILLS

• Degree in IT
• Demonstrated experience working as an IT Field Engineer
• You are communicative, willing to learn and reliable
• Good English skills spoken and written.
• Extensive technical understanding and knowledge of domain area of responsibility (functional and technical). Knowing advanced troubleshooting, testing.
• Ability to quickly find the root cause of any issue and efficiently pass onto the respective resolving party to ensure SLA compliance.
• Experience in first and second level user support
• Advanced skill ability on the actual hardware and software.
• Full clean drivers license

• Act as 1stlevel support the employees at their main locations as an on-site support
• Support locations throughout Ireland and as 2nd level support remotely via e-mail/ticket or telephone as well as through occasional on-site visits
• Triage enquiries in the ticket system and process them independently or forward them to the relevant specialist teams
• You configure mobile devices, PCs and notebooks
• You will also be responsible for the hardware inventory at the locations
• Together with 3rd level support as part of a virtual product team – keep the knowledge base up to date
• You work on integration projects on site,