IT Field Operations Engineer - NJ

at  ITPartners

Do you have a passion for helping people and troubleshooting IT problems? Are you looking for a place where you can develop your skills and work with a group smart, talented and fun colleagues? ITPartners+ is looking for a Field Support Engineer to work with our partners in Middlesex and Monmouth Counties on front-line IT issues

WHO WE ARE

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

YOUR SKILLS AND BACKGROUND:

• Associate degree in Computer Science or related field (preferred)
• 2+ years in a help desk or equivalent role
• Experience with remote monitoring and ticketing software (preferred)
• Basic networking, server and hardware knowledge
• COMPTIA A+ Network+ Certifications (preferred)
• Excellent written and spoken communication skills
• Patience to deal with difficult people and situations (both onsite and via phone)
• Current driver’s license and access to a vehicle to be used for scheduled and emergency onsite appointments
• Motivated to learn and adapt to areas you may be unfamiliar with

• Provide basic to mid-level IT tech support to our partners via onsite and remote means
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Thoroughly document issues and resolutions and communicate with the team
• Setup hardware for installation and perform onsite deployments
• Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflow
• Use your knowledge and expertise to continually improve processes and partner support