IT Field Service Technician
at International Computer Sciences Inc
Annapolis, MD 21401, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Jul, 2024 | USD 70000 Annual | 08 Apr, 2024 | 3 year(s) or above | Communication Skills,Working Environment,Customer Experience,Power Tools,Scanners,User Experience | No | No |
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Description:
As a Field Service Technician, your role will include unparalleled technical support for our clients, allowing them to experience the best support available within the industry.
EDUCATION, EXPERIENCE, AND SKILLS
- Must Have a minimum 3 years’ experience as a Field Service Technician
- High School diploma required, bachelor’s degree Preferred
- Competent and professional written and verbal communication skills.
- Has knowledge of commonly used computer use concepts, practices, and procedures.
- Excellent problem-solving skills.
- Experience with support of network printers, scanners, copiers, and faxes.
- Self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience.
- Takes initiative in improving the team, improving the user experience, and improving your personal skill set.
- Ability to carry, lift, and move users’ equipment and network equipment.
- Strong customer service values.
Working Environment: Typical office environment. Physical Activities: Ability to lift 30 lbs.,
ability to operate a computer for extended periods. Ability to use ladders and
basic power tools
How To Apply:
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Responsibilities:
- Install, and configure IT equipment including end user desktops, laptops, Servers, printers, and network equipment (Routers, Access Points).
- Perform software upgrades to desktops, laptops, tablets, and servers.
- Troubleshoot and resolve advanced desktop, server, network, and active directory related issues.
- Perform virus detection and removal.
- Implement disaster recovery solutions.
- Diagnose and resolve problems across Windows, Mac, iOS platforms, as well as their software, hardware, and service product lines.
- Ensure proper documentation and use of the ticketing system.
- Assume complete ownership of customer issues until resolved.
- Keep peers and managers informed of significant problems and unexpected delays.
- Protect organization’s value by keeping information confidential.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Technician
Diploma
Proficient
1
Annapolis, MD 21401, USA