IT Field Service Technician

at  International Computer Sciences Inc

BENEFITS:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Paid time off
• Vision insurance
  As a Field Service Technician, your role will include unparalleled technical support for our clients, allowing them to experience the best support available within the industry.

EDUCATION, EXPERIENCE, AND SKILLS

• Must Have a minimum 3 years’ experience as a Field Service Technician
• High School diploma required, bachelor’s degree Preferred
• Competent and professional written and verbal communication skills.
• Has knowledge of commonly used computer use concepts, practices, and procedures.
• Excellent problem-solving skills.
• Experience with support of network printers, scanners, copiers, and faxes.
• Self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience.
• Takes initiative in improving the team, improving the user experience, and improving your personal skill set.
• Ability to carry, lift, and move users’ equipment and network equipment.
• Strong customer service values.
  Working Environment: Typical office environment. Physical Activities: Ability to lift 30 lbs.,
  ability to operate a computer for extended periods. Ability to use ladders and
  basic power tools

• Install, and configure IT equipment including end user desktops, laptops, Servers, printers, and network equipment (Routers, Access Points).
• Perform software upgrades to desktops, laptops, tablets, and servers.
• Troubleshoot and resolve advanced desktop, server, network, and active directory related issues.
• Perform virus detection and removal.
• Implement disaster recovery solutions.
• Diagnose and resolve problems across Windows, Mac, iOS platforms, as well as their software, hardware, and service product lines.
• Ensure proper documentation and use of the ticketing system.
• Assume complete ownership of customer issues until resolved.
• Keep peers and managers informed of significant problems and unexpected delays.
• Protect organization’s value by keeping information confidential.