IT Field Support Technician

at  Capital Radiology

Capitol Health is looking for a IT Field Support Technician to join our larger IT function in a Full-time capacity. This role is responsible for providing ICT Desktop and Field Support.

• 3 days onsite between Capitol’s East Melbourne Head Office + Epping Hardware site
• Opportunity for development and growth within our IT function
• Provide ICT Desktop and Field Support to our network of clinics

You will provide end user support through a variety of channels including telephone, remote desktop and face-to-face, ensuring that all Capitol Health staff have a stable and functioning IT environment and are receiving the highest standard of IT assistance. You will be a first point of contact for our employees and act as an ambassador for the IT group and the wider Capitol Health organisation.

ABOUT US

Capitol Health is a national network of community-based medical imaging clinics including the brands: Capital Radiology, Direct Radiology, Future Medical Imaging Group, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Women’s Imaging and Lime Avenue Radiology. We’re a team of over 1,100 medical experts and experienced staff who put people first. We focus on providing affordable imaging services, supported by the latest technology, accessible clinics, and skilled, compassionate staff.

RESPONSIBILITIES

• Assist the IT team to ensure the core Imaging Applications; Karisma RIS, Comrad/AURA RIS, Visage RIS/PACS, Voice Recognition, Intelerad PACS and any other clinical applications are managed and maintained
• Assisting with tickets raised via the Service Desk, on-site support that they cannot resolve. This includes but is not limited to assisting with hardware and software installs.
• Upskilling/cross-training
• Ensure the integrity of the IT team by logging all service requests and incidents accurately and thoroughly using a best-practice ITIL approach.
• Support and promote growth initiatives across the business in order to gain competitive advantage and increase business revenue and profitability
• Provide IT end user support through a variety of channels including Field Support within the Capitol Health sites across Victoria.
• Assist in the adherence to quality, risk management and data security

Capitol Health is looking for a IT Field Support Technician to join our larger IT function in a Full-time capacity. This role is responsible for providing ICT Desktop and Field Support.

• 3 days onsite between Capitol’s East Melbourne Head Office + Epping Hardware site
• Opportunity for development and growth within our IT function
• Provide ICT Desktop and Field Support to our network of clinic