IT Help Desk Analyst (Hybrid)

at  Dwellworks Costa Rica LTD

OUR POSITION IN A NUTSHELL

Dwellworks is searching for an IT Help Desk support associate to join our team. The IT Help Desk Support associate will provide application and user support in a Microsoft environment. They will serve as a subject matter expert on all Office 365 applications.

YOUR EXPERIENCE & EDUCATION (REQUIRED)

• Bachelor’s degree or equivalent experience
• 3+ years of related experience
• Debugging or troubleshooting experience
• Using Windows and Mac operating systems
• Office 365, and Office Suite
• Mobile device support
• Application configuration and administration in a Microsoft environment

YOUR ADDITIONAL SKILLS AND ABILITIES

• Ability to speak and write in English in all business communications
• Ability to work in a team environment
• Critical thinking
• Ability to translate customer/process requirements to application configuration/implementation
• Outstanding communication and documentation skills
  While we think the above requirements are important, we’re flexible and would welcome your application if you believe that you have other valuable experience. At Dwellworks we are dedicated to building a diverse, inclusive, and authentic workplace, so if our values and mission appeal to you but you don’t meet 100% of the requirements, please still apply!

Please refer the Job description for details