IT Help Desk Technician

at  Autajon

Autajon is a family-owned industrial group, where each employee is a “Connected Entrepreneur”.
Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA. Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays.
With more than 50 years of know-how, we create customized, innovative solutions that are always responsive to environmental and social issues. We employ more than 4,000 people across 41 human-scale sites, who contribute to generate sales of 800 millions euros.
Authentic, sharing common values, we recruit individuals who are looking for a personal and collective adventure.
IT Help Desk Technician
We see beautiful packaging and detailed labels in every aspect of our day-to-day lives and don’t think much about it. But where does the packaging and labels actually come from? How are they manufactured?

QUALIFICATIONS NEEDED

• BSc/BA in IT, Computer Science, or related field preferred or Master’s degree in progress.
• At least 3 years of technical experience supporting hardware and software in multi-user networked environment. Or equivalent combination of education and work experience.
• Academic knowledge in networking, routing, switching, security and Window Servers
• Excellent knowledge of Windows OS (and preferably also Mac OS)
• CompTIA, Microsoft or other relevant IT Certifications are a Plus
• Good problem-solving skills and analytical mindset
• Must be able to work well both in a team setting and independently
• Excellent interpersonal, verbal and written communication skills.
• Ability to always remain calm, friendly and patient, even with difficult customers
• Willingness and flexibility to travel, mostly regionally and sometimes domestically, as needed

YOUR ROLE

We are looking for a tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware and software. As a help desk technician, you will be responsible for responding to IT tickets coming from internal and external users located in 4 US facilities (Corona CA, Ontario CA, Nashua NH, South Plainfield NJ); of the Autajon Group.
To be a successful help desk technician, you should be well-versed in all aspects of windows computers (installation, configuration, maintenance, and troubleshooting.) You are passionate about helping others, skilled at troubleshooting with an analytical method, you blend solid technical foundation with a curiosity for technology.
This role goes beyond the usual “help desk” role, as you will work closely with the IT team based in the US and Europe and participate in new installations, expansions, acquisitions, and new projects that allow the Autajon Group to continually expand and improve.
Pay Range: $30-$36/hour