IT Help Desk Technician

at  Maritime Academy Charter School

POSITION SUMMARY

The IT Help Desk Technician serves as the forefront of the IT Department and will be the first line of support and problem-resolution for our cadets and staff.
MACS has a culture of respect and kindness. All staff members are expected to exhibit respect and kindness for to every staff member, students and families while maintaining school expectations both behaviorally and academically. IT department staff work collaboratively with teachers, administration and staff for the benefit of all MACS students. Regular and predictable attendance are essential functions of this position.

POSITION REQUIREMENTS

• Background clearances (FBI, PA Criminal, and PA Child Abuse)
• High school diploma, GED, or equivalent
• Prior information technology or systems administration experience preferred
• Familiarity with computer and network architecture preferred
• Familiarity with educational software preferred
• Familiarity with Windows OS
• Familiarity with ChromeOS and basic Chromebook/computer repair
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Provide excellent customer service to all staff and cadets
• A willingness to learn
• Work well as part of a team, but also able to operate independently
• Must have reliable transportation to move between our two campuses
• Strong work ethic, positive attitude, teamwork and leadership skills
• High physical and emotional energy
• Excellent time management and multi-tasking skills
• Commitment to diversity and inclusion

PHYSICAL REQUIREMENTS

IT Help Desk Technicians are regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning devices and other office equipment, reach with hands and arms, and must be able to lift and/or move up to 50 pounds, including moving equipment up and down multiple flights of stairs

Responsibilities include, but are not limited to:

• Provide technical assistance by responding to end user requests via the ticketing system or phone in a timely manner
• Document all end user interactions in the ticketing system in accordance with IT Policy and Procedures
• Deploy, maintain and repair Chromebooks to support our 1:1 environment with minimal downtime
• Deploy, maintain and repair staff laptops and desktops
• Maintain accurate inventory of all technology equipment, parts and supplies
• Streamline workflows by identifying problems, researching answers and recommending changes
• Report significant and/or recurring issues to next level support to minimize scope and reduce downtime
• Improve the Knowledge Base for staff and cadets by creating and maintaining documentation
• Participate in the development of end user training programs by identifying learning issues and recommending instructional changes during professional development
• Update job proficiency by participating in educational opportunities
• Accomplish all tasks in accordance with Maritime Academy Charter School’s mission statement
• Perform other duties as assigned
• Ensure regular and predictable attendance on a daily basis