IT Help Desk- Tier 1

at  Oklahoma Farm Bureau Insurance Company

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associate’s degree (A. A.) or equivalent from two-year college or technical school; and/or any related experience and/or training; or equivalent combination of education and experience.

Skills & Knowledge

• Strong understanding in one of the following areas: workers’ compensation, liability and disability claims management
• Working knowledge of common operating systems and software applications.
• Excellent account rounding ability
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies
• Worker is expected to maintain regular attendance.

OKLAHOMA FARM BUREAU & AFFILIATED COMPANIES DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, AGE OR DISABILITY. IT IS OUR INTENTION THAT ALL QUALIFIED APPLICANTS ARE GIVEN EQUAL OPPORTUNITY AND THAT SELECTION DECISIONS BE BASED ON JOB-RELATED FACTORS.

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Essential Duties and Responsibilities

• Set up computers.
• Prepares system build checklists and delivery reports for all computers.
• Participates in the Help Desk call center. Troubleshoots software, hardware, and printer related issues.
• Uses the Help Desk ticketing software, Invgate, to document all support issues and log all calls.
• Installs hardware and software on computers as needed.
• Helps maintain up to date information in Active Directory.
• Helps with computer operations, including but not limited to, running mainframe jobs and printing.
• Coordinate with other departments regarding special computer projects, new equipment replacements, etc.
• Adds Knowledgebase articles in Invgate.
• Participates in weekly after hours/on call rotation.
• Support company events during and after normal business hours

Additional Duties and Responsibilities

• Performs other duties as assigned.
• Supports the organization’s quality program(s)