IT Helpdesk Assistant

at  RJH Personnel

Creating long lasting partnerships is our business
Job title: IT Helpdesk Assistant
Location: Redditch
Hours: 9am – 5pm Monday – Friday (Flexibility Required)
Pay Rate: £18,000 – £21,000
RJH Personnel are currently recruiting for an IT Helpdesk Assistant, our client is looking for an enthusiastic person that can work in a fast paced and time critical role. Polite and well-spoken with a good phone demeanour. Self-development skills are important to help yourself adapt and overcome issues that will be presented, Good self-presentation is a must.

Day to day duties will include the following:

• Provide IT helpdesk cover
• Technical problem solving
• Laptop & Mobile Device Builds / Configuration
• Business app / workflow support
• Mobile app updates and rollouts
• VOIP platform administration
• Software installations
• New user creations and managing leaver removals

As a person you will need the following qualities and experience:

• Prior Experience in a helpdesk and service environment.
• Microsoft Desktop OS Experience
• Microsoft 365 Experience
• Windows Active Directory
• TCP/IP Networking Experience
• Understanding of IT systems including client devices, networks, and printers
• A knack for managing and maintaining databases
• A confident communication style and strong organisational skills
• A proactive, can-do attitude
• Initiative and the drive to give everyone great service

The following qualities and experience are desirable yet not essential:

• Experience with Sophos UTMs and Managed Services
• Experience with 3CX and Teams VoIP
• Experience with Mikrotik devices
• Clean Driving Licence (+2 years’ Experience)
• Official certifications in any IT related field will be appreciated and taken into consideration.

We are RJH Personnel Ltd Located in the Midlands, we recruit for temporary and permanent job roles across the following core areas: MANUFACTURING | LOGISTICS | COMMERCIAL | PROFESSIONAL
RJH Personnel are an independent agency with a fresh, responsive, adaptable, open approach. Built on personal relationships, our team offers expert support as you seek your next job opportunity.
RJH Personnel will endeavour to match the perfect candidate to assist your business needs, whether temporary or permanent. We will ensure that the personal connection is not lost, whilst maintaining professionalism. In applying for this position, you consent to the RJH Personnel Privacy Policy.
RJH Personnel is acting as an Employment Agency in relation to this vacancy.

• Provide IT helpdesk cover
• Technical problem solving
• Laptop & Mobile Device Builds / Configuration
• Business app / workflow support
• Mobile app updates and rollouts
• VOIP platform administration
• Software installations
• New user creations and managing leaver removal