IT Helpdesk Support Engineer

at  ICT Services

POSITION DESCRIPTION

ICT Services are currently seeking IT Support Engineer working on one of our customer sites in Dublin 24. This is a full-time position with a hybrid model in place and attractive benefits package for the successful candidate.

REQUIREMENTS:

• Proven experience working on a busy helpdesk. Candidates should have hands-on experience managing IT systems and applications.
• Knowledge of databases, networks (LAN, WAN), and patch management: Familiarity with system security
• Resourcefulness and problem-solving aptitude: the need to troubleshoot issues efficiently and to a conclusion.
• Excellent communication skills: Ability to interact with all levels of the organisation.
• Education: Professional certifications (e.g., Microsoft Certified Systems Administrator) or CompTIA A+ would be preferable.

• Installing and configuring software, hardware: To set up and maintain the necessary software applications, hardware components, and network IT infrastructure.
• Knowledge of Support Desk Tools: To take ownership of IT tickets and work with the IT team to resolve issues in a timely manner.
• Monitoring system performance and troubleshooting issues: To keep a close eye on system performance, identify bottlenecks, and resolve any technical issues promptly.
• Setting up accounts and workstations: To create new user accounts, configure Laptops and workstations, and manage access permissions.
• Help to build an internal knowledgebase with technical documentation, manuals, and IT policies.
• Various adhoc duties