IT Helpdesk Support
at Logicalis
Kuala Lumpur, KL, Malaysia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 05 Aug, 2024 | Not Specified | 06 May, 2024 | N/A | Communication Skills,Reporting,Security,Completion | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
SUMMARY
Responsible to acknowledge and support current customer. Perform incident and service request handling based on ITIL. Creates, manages and update tickets based on the support requested by customers. Monitors current customer’s equipment health and escalating to senior engineer when required. Able to work 12 hours shift as part of the 24/7 shift rotation (including Weekend and
QUALIFICATIONS
- Basic skills and Knowledge in IT Infrastructure products (Network, Security and System) and their installation.
- Must have exceptional communication skills: Written and Verbal, customer facing, running meetings, collecting information, clarifying and confirming between numerous parties and reporting.
- Able to clearly explain situations/facts to peers and Logicalis customers. Provides status reports as required.
- Ability to effectively manage relationships and communicate cross-functionally toensure reporting deliverables are met and projects are driven towards completion
Share With:
EXPERIENCE:
Not Specified
Responsibilities:
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
IT
Graduate
Proficient
1
Kuala Lumpur, Malaysia
