IT Helpdesk / Support

at  Savanna Energy

SAVANNA IS A LEADER IN ENERGY SERVICES OFFERING DRILLING, COMPLETIONS & WELL SERVICING SOLUTIONS IN AUSTRALIA.

Savanna has an opportunity for an experienced IT Helpdesk Support to join the team. Based in our Toowoomba Head Office. This is a newly created position to support our growing business.

• Provide day-to-day help desk support as well as 2nd tier support.
• Must be able to work within Active Directory – Add, Modify and Delete Users
• Must be able to create email address’ – Exchange.
• Experience in Azure and O365 required.
• Must be able to troubleshoot and support clients remotely.
• Must be able to work unsupervised.
• Must be willing to work after hours
• Must have Excellent communication, interpersonal and problem-solving skills.
• Manage data backups (Veeam & Backup Exec)
• Detailed and accurate logging of Help Desk support calls within the Service Desk Plus application
• Require a strong technical background working with Windows desktop platforms, MS Office 2013 & higher, Exchange Server 2010 or higher, Crystal Reports and experience with ERP systems (Dynamics line)
• Work on building, repairing, upgrading, and deploying computers, laptops and other peripherals.
• Knowledge of telephony – Cisco and Teams Phone
• Ability to Provide clear and concise documentation and follow that same documentation.
• Support network connectivity within WAN and LAN
• Interact with technical support groups to resolve problems and bugs.
• Participate in the on-call rotation when required.
• Troubleshoot mobility issues | allocate hardware | manage hardware (Intune | Active Sync) | Reset Passwords and voicemail boxes.