IT Helpdesk Support Specialist/ Full-time position.

at  BABLE Smart Cities Iberia

As our new IT Helpdesk Support Specialist, you will oversee providing exceptional IT support services internally for the whole organisation. The role involves: troubleshooting technical issues, documenting processes, managing user access, and ensuring smooth IT operations.

Tasks

• Providing efficient and effective technical support by resolving issues reported through the ticketing system.
• Coordinating and prioritizing tickets and tasks to meet service-level agreements.
• Providing timely follow-ups to end-users regarding the status of their issues until resolution.
• Helping document processes and make sure they are updated.
• Managing user access to internal and external systems.
• Supporting in the onboarding and offboarding tasks, including provisioning and de-provisioning accounts and access rights.
• Maintaining accurate records of access permissions.
• Assisting new employees in setting up their IT equipment, and access to company accounts and any required systems, ensuring a smooth integration into the organization.
• Escalating the problem as required Provide IT equipment and setup.
• Deploying devices to end-users and assisting with basic enterprise-level management configuration and troubleshooting.
• Being adaptable to handle ad hoc IT tasks as they arise, contributing to the overall efficiency of IT operations.

Requirements

What do we expect from you?

• Strong technical troubleshooting skills and the ability to work with various operating systems and software.
• Proficiency in supporting office productivity applications (Office 365, slack).
• Knowledge of ITIL principles and best practices is a plus.
• A demonstrated willingness to learn and apply new technology.
• Ability to identify and proactively resolve or escalate issues.
• Excellent communication and customer service skills.

Your profile?

• Successfully completed technical apprenticeship or studies in related fields (e.g. IT specialist in application development, bachelor in computer science or any engineering discipline, or comparable education/experience).
• 2+ years of experience in similar roles.
• A communicative and collaborative approach that supports your accountable and service-oriented work style.
• Full proficiency in English, and German is a big plus.
• Intercultural awareness, initiative, and proactive, result-oriented behaviour.

Benefits

WHO WE ARE AND WHAT WE OFFER:

At BABLE, we strive to simplify innovation. We connect cities and companies to drive the Smart City movement through our open online platform and advising. We are a young, motivated, and multicultural team, working in a highly innovative and dynamic field. Fields of colleagues include energy managers, environmental governance, transport engineering, design thinking, public health, web and software development; as well as:

• Dive into a dynamic, global ecosystem at the forefront of Smart Cities innovation, collaborating with over 50 talents from 20+ nationalities, all in an English-speaking environment full of creativity.
• Elevate your potential with us through training, and hands-on coaching designed to shape your personal and professional evolution in the Smart Cities landscape.
• Be part of the change, where your work directly contributes to shaping sustainable, intelligent communities for a brighter, connected future.
• Flex your work-life balance with adaptable hours and remote work options, ensuring you stay inspired and motivated all the time.
• Permanent contract, enriched by 24 vacation days a year.
• Enjoy a competitive compensation package that not only recognizes your contribution but also equips you with the proper technology, including a phone and laptop and all the material needed to keep you on the edge of innovation.
• Immerse yourself from day one with our in-depth onboarding experience, supported by a mentor system to help you navigate and thrive in our dynamic environment.
• Influence and innovate within a flat organizational structure that values your ideas and autonomy, empowering you to shape the future of urban living.

How to apply?
Apply via our official website with your CV, and a short motivation letter. Tell us about yourself, your experience, ambitions, and expectations. If you have any doubts about whether your profile fits what we are looking for, don’t hesitate to write to us; sometimes the best candidates are those who break the mould of what is expected!
BABLE Smart Cities is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, national origin, citizenship, age, marital status, disability, or gender identity

• Providing efficient and effective technical support by resolving issues reported through the ticketing system.
• Coordinating and prioritizing tickets and tasks to meet service-level agreements.
• Providing timely follow-ups to end-users regarding the status of their issues until resolution.
• Helping document processes and make sure they are updated.
• Managing user access to internal and external systems.
• Supporting in the onboarding and offboarding tasks, including provisioning and de-provisioning accounts and access rights.
• Maintaining accurate records of access permissions.
• Assisting new employees in setting up their IT equipment, and access to company accounts and any required systems, ensuring a smooth integration into the organization.
• Escalating the problem as required Provide IT equipment and setup.
• Deploying devices to end-users and assisting with basic enterprise-level management configuration and troubleshooting.
• Being adaptable to handle ad hoc IT tasks as they arise, contributing to the overall efficiency of IT operations