IT Helpdesk / Technical Support Engineer

at  nSearch Global Pte Ltd

Our client, one of Asia-Pacific’s leading organizations is looking for:

REQUIREMENTS:

• Diploma from recognized Polytechnic (preferable IT related) with prior experience in technical support and usage of ticketing systems
• Demonstrated customer service mind-set and ability to engage multiple stakeholders
• Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment
• Display sound judgement when making decisions and demonstrate initiative to take action
• Strong interest in technology and with experience dealing with SaaS products
• Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel
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  Interested applicants can also email CV at harry@nsearchglobal.com (for faster processing, please state the exact job / position title applied “Technical Support Engineer”

• Provide technical support to end users on various technical issues and problems relating to software that is used by internal and external customers, including CRM System, Event Management System, data analytical tools like Tableau
• Respond, document, resolve or escalate incidents, change request or service tickets in a timely manner in accordance to established Service Level Agreements
• Uphold the service level requirements and strive for continuous service improvement by providing quality technical support to end users
• Contribute to the creation and maintenance of a knowledge base that would comprise self-service resources for customers to resolve simple technical issues independently
• Support the various System Administrators with administrative activities, which could include user Onboarding/ Offboarding, generating reports on user activities and database management activities such as data cleaning, uploading/patching