IT Helpdesk Technician (BDO Ireland)

at  BDO Ireland

BDO Ireland are seeking a skilled IT Technician to join our growing team, providing exceptional technical support both onsite and remotely.
The ideal candidate will have a passion for delivering professional and friendly assistance to end-users while effectively managing and resolving IT incidents. This role requires a meticulous approach to logging, analysing, and prioritizing issues, ensuring timely resolution or escalation when necessary.
If you have a strong background in laptop support, application installations, Active Directory tasks, and Office 365 administration, along with a knack for providing top-notch user support across various platforms and devices, we want to hear from you.

Key Responsibilities

• Providing IT support in a professional and friendly manner both onsite and remotely.
• Accurately log, analyse, prioritise, and solve (or escalate if required) I.T. incidents, always ensuring that the ticket is updated on the IT Helpdesk ticketing system.
• Assist end users in the resolution of incidents using both remote-control tools and desk-side support.
• Hardware support & maintenance (e.g. Reimaging of computers)
• Software installations & support
• Active Directory Tasks
• Office 365 Setup & Administration
• General user support for office applications, O365, Windows 10, iPhone / iPad, and Corporate Mobile device/Smart Phone Support.
• Support and management of multi-function devices.

Skills, Knowledge and Expertise

• Minimum of 6 months’ experience in a similar role.
• Excellent interpersonal skills with a proven ability to communicate on various levels with peers, customers, and external parties.
• A good working knowledge of Microsoft Office 365.
• Experience in supporting Windows 10 in a corporate environment.
• Strong desire to learn and improve skills and knowledge.
• Proven troubleshooting and problem-solving skills.
• Familiarity with remote-control tools and desk-side support techniques.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Strong verbal and written communication skills
• Excellent team player with a team-oriented mindset

Benefits

Income

• Competitive salary
• Employee referral scheme – “refer a friend”.
• Pension scheme

Health

• Digi Doc Service
• Group health schemes
• Life Assurance
• Cycle to Work scheme
• CSR, Sports and Social and Wellness Committees
• On site gym

Career

• Career Progression
• BDO Learning & Development programme
• Coverage of professional subscription

Leave

• Together Anywhere Leave
• Annual Leave Purchase Scheme
• Adoptive Leave Increase

Location

• Free breakfast every day
• State of the art office
• Central location
• On site café
• On site complementary barista

About BDO Ireland
As part of the fifth largest global professional services firm, BDO stands as a leading force in Ireland’s accountancy, tax, advisory, and consulting realm. Working with us fuels your career’s purpose at every turn, offering unmatched breadth, quality, responsibility, and AI exposure.
BDO Ireland is a key player in the international BDO network—the world’s largest European-led accounting group. With an excellent partner-to-staff ratio, our 91,054 experts collaborate with clients, delivering impactful advice from 1,658 locations across 167 countries.
At BDO, we prioritise how we treat our people—colleagues and clients alike. Our international recognition for a mindful and compassionate company culture reflects our commitment to placing individuals at the heart of all we pursue.

• Providing IT support in a professional and friendly manner both onsite and remotely.
• Accurately log, analyse, prioritise, and solve (or escalate if required) I.T. incidents, always ensuring that the ticket is updated on the IT Helpdesk ticketing system.
• Assist end users in the resolution of incidents using both remote-control tools and desk-side support.
• Hardware support & maintenance (e.g. Reimaging of computers)
• Software installations & support
• Active Directory Tasks
• Office 365 Setup & Administration
• General user support for office applications, O365, Windows 10, iPhone / iPad, and Corporate Mobile device/Smart Phone Support.
• Support and management of multi-function devices