IT Helpdesk Technician

at  Colliers Project Leaders

Overview:
At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it.
Our commitment to realizing our clients’ vision inspires us to look beyond the immediate – to the possibilities of what we can achieve together. We are 18,000 projects and counting – improving lives and helping shape the growth of sustainable, progressive and inclusive communities.

Qualifications:

• A degree, diploma or post-graduate certificate in the information technology or computer sciences field
• 1 to 2 years of experience in providing technical support in a corporate business environment
• Self-motivation and accountability for delivering on a range of responsibilities and commitments
• In depth experience in the building, imaging, configuration and support of PC’s and laptops
• Experience providing remote user support, using remote access software and other technologies
• Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint
• Experience supporting PC’s in TCP/IP networks and WiFi wireless networks
• Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues
• Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010
• Strong verbal and written communication skills
• The ability to manage and prioritize competing priorities in a busy environment
• Bilingualism in French and English is considered an asset, but not required
• Proficiency in presenting ideas in user-friendly language to non-technical staff and end users
• A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendor

The successful candidate will join our corporate infrastructure technology team in enabling the growth and successful operation of the company. The core responsibility of the role will include remote and in-person, first line IT technical support and PC administration in support of Colliers Project Leader employees, with escalation of more complex issues to System, Network and Application Administrators. In addition to providing troubleshooting and issue resolution, this individual will also join IT Department project teams to deploy new technology, systems and processes to support employees and the organization as a whole. This is a 12 month contract.

Responsibilities:

• Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada
• Create, monitor, and update tickets in the SysAid HelpDesk ticketing system
• Complete laptop setup and maintenance including hardware and software installations
• Maintain a hardware inventory and identify items due for replacement or upgrade
• Create and manage Active Directory user accounts and assign access control based on company policies
• Process change requests, change orders and other contract or IT related administrative documents
• Work with System, Network and Application administrators to deploy and support new technology to company workers

Qualifications:

• A degree, diploma or post-graduate certificate in the information technology or computer sciences field
• 1 to 2 years of experience in providing technical support in a corporate business environment
• Self-motivation and accountability for delivering on a range of responsibilities and commitments
• In depth experience in the building, imaging, configuration and support of PC’s and laptops
• Experience providing remote user support, using remote access software and other technologies
• Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint
• Experience supporting PC’s in TCP/IP networks and WiFi wireless networks
• Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues
• Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010
• Strong verbal and written communication skills
• The ability to manage and prioritize competing priorities in a busy environment
• Bilingualism in French and English is considered an asset, but not required
• Proficiency in presenting ideas in user-friendly language to non-technical staff and end users
• A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendors

Don’t have every single qualification? We know that some people are less likely to apply for a job unless they are a perfect match. At Colliers Project Leaders, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and authentic workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you may be just the right candidate.