IT Infrastructure Engineer

at  PHMG Careers

Role: IT Infrastructure Engineer
Location: Manchester
Hours: 8:45am – 5:15pm
Package: £40k-£45k base (DOE) + £2k bonus

Primary Purpose:

• To support the day-to-day delivery of the IT function and lead technical projects.
• Working knowledge of technologies - Office 365, VMware, Veeam and SQL.
• Responsible for delivering corporate solutions ensuring the highest levels of availability, performance, and cybersecurity
• Manage global and local site infrastructure troubleshooting, changes, and projects
• Lead continuous improvement initiatives.
• Maximize performance and stability through systems monitoring, resolving problems and outages, and making improvements to the existing architecture.

Key accountabilities:

• Co-ordinate technical responses between 3rd line and 2nd line assisting in resolutions and mentoring
• Design, implement and support enhancement/changes
• Produce and maintain operational documentation for technical solutions
• Provide 3rd line support and participate in incident, problem, service request, and change management
• Preparation and compilation of technical documentation to support new system developments
• Engaging regularly with internal 1st/2nd line analysts to assist with escalated faults

Technical skills requirement:

• Strong knowledge of Microsoft cloud services including Azure and Microsoft 365, Conditional access, SSO, and SCIM
• Experience in managing MDM environments including Microsoft Endpoint Manager configuration profiles, application deployment, and autopilot.
• Knowledge of Apple products including Apple Business Manager and device management via Kandji.
• Experience implementing and managing M365 apps such as Exchange Online, SharePoint, OneDrive, and Teams.
• Strong knowledge of maintaining hybrid AD environments
• Managing and delivering IT Projects
• VMware – vSphere 7.0
• Windows Server OS administration - including Active Directory
• Backup technologies – Veeam
• AWS infrastructure awareness
• Knowledge of security tools such as Sophos Central and Mimecast
• Provide escalation support to the 2nd line team
• Strong documentation and communication skills
• Good working knowledge of ITIL
• Proven previous experience of 3rd line support
• Knowledge of mac OS and endpoint management

Key objectives:

• Engaging regularly with internal 1st/2nd line analysts to assist with escalated faults
• Management of ServiceDesk queue escalations
• Work as part of a team providing Windows/macOS support
• Contribute to improve IT policies
• Automate IT tasks and duties to improve the efficiency of the department and other tasks within the company.
• Support delivery of IT Infrastructure projects

• To support the day-to-day delivery of the IT function and lead technical projects.
• Working knowledge of technologies - Office 365, VMware, Veeam and SQL.
• Responsible for delivering corporate solutions ensuring the highest levels of availability, performance, and cybersecurity
• Manage global and local site infrastructure troubleshooting, changes, and projects
• Lead continuous improvement initiatives.
• Maximize performance and stability through systems monitoring, resolving problems and outages, and making improvements to the existing architecture