IT Lead Systems Engineer, Applications (Hybrid)

at  Eversource

IT Lead Systems Engineer, Applications (Hybrid)
This is a hybrid role. The first three months are fulltime in the office.

TECHNICAL KNOWLEDGE/SKILLS/EDUCATION/LICENSES/CERTIFICATIONS:

• Strong technical acumen with mastery level of development concepts and underlying technology as well as

the software development life cycle.

• Strong analytical and conceptual skills including the ability to solve complex technical problems.
• Ability to work collaboratively and lead a small team of managed services vendors including day-to-day coaching and performance management/assessment.
• Strong customer service and teamwork skills.
• Customer-first orientation and strong passion for delivering quality tools and solutions.
• Strong interpersonal, negotiation and management skills, and strong business acumen.
• Experience managing outsourced IT managed services providers.
• Ability to think strategically to anticipate the needs of business partners and longevity of applications in portfolio.
• Exhibits an exceptional degree of ingenuity, creativity and/or resourcefulness.
• Ability to prioritize tasks and manage deadlines in a demanding environment, with acute attention to detail.
• Ability to translate data into actionable plans and tactics.
• Ability to maintain relationships with stakeholders and managed services providers.
• Excellent communication skills including verbal, written, and presentation skills.
• Applies extensive organizational and/or project management expertise and has full knowledge of other

related disciplines. May be viewed as expert within a given field.
Education: Bachelors degree from an accredited four-year college or university with a focus in computer
science, computer information systems or equivalent work experience.
Experience: A minimum of 10 years related experience is required of which (5) five years includes
supervisory/leadership responsibilities. A minimum of (5) five years related experience managing outsourced
IT managed services providers. A minimum of (5) years of experience supporting COTS and other application
software solutions. Experience working with or supporting customer service, and energy efficiency applications
such as SAP S4 HANA, Oracle, and Web based platforms in Azure cloud enabled with EAI Integration to backend databases.
Worker Type: Regular
Number of Openings: 1

• Coordinates the overall deployment and activities for the support team and facilitates the resolution of situations brought to their attention.
• Coordinates the deliverables and obligations related to application operations; application maintenance and support; and application release management for assigned application portfolio.
• Coordinates outsourced managed services and cloud/hosted vendor contract SLAs related to application

operation.

• Ensures all applications in portfolio are monitored for performance and assured operations in alignment

with all automated and non-automated department monitoring standards.

• Establishes and maintains effective working relationships with key clients.
• Develops and utilizes performance metrics to show process for service delivery and SLA adherence.
• Integrates activities with business unit and other IT departments to ensure the successful implementation

and support of project efforts.

• Helps to ensure successful delivery of key capital project implementations including seamless transition to

steady state support.

• Assists the Product Line Manager in managing and controlling maintenance, outside service, and project costs.
• Assists in the development of road maps for key applications to ensure application resiliency and provides

added business value.

• Evaluates root cause technical solutions proposed by suppliers, striving for elimination of technical debt.
• Assists in the preparation of statements of work and specifications, estimation of product / service costs and

pricing, and negotiation and administration of contracts.

• Assists in negotiating ITs interests and helps manage external vendor, contractor, and material contracts.