IT Manager

at  WEBULL TECHNOLOGIES PTE LTD

JOB DESCRIPTION

• Oversee the design, implementation, and maintenance of robust and secure IT systems, networks, and infrastructure.
• Design and deliver network / infrastructure solutions to support the delivery of current and future business applications.
• Provide network operation support, problem determination and troubleshoot network incidents.
• Perform user administration activities and set up new devices (e.g., new user onboarding / offboarding).
• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation / standard operating procedures.
• IT asset and inventory management.
• Manage service providers and key vendors to ensure delivery of solutions and services, as per project scope, resources and timeline.
• Maintain and monitor office network infrastructure, IT security and antivirus tools.
• Hold overall accountability for the day-to-day running of IT systems / network.
• Other duties include preparation of weekly / monthly reports for management updates.
• Stay abreast of emerging technologies and industry trends and evaluate their potential to enhance the institution’s IT capabilities.Other ad-hoc duties as assigned.

REQUIREMENTS:

• Graduate degree, preferably in Computer Science, Information Technology or related disciplines.
• Minimally 3 years of relevant experience operating in a similar role. - In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
• Knowledge of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals is a plus.
• Knowledge of basic setup and configuration of Fortinet / Unifi devices such as firewall, switch, wireless controller and access points is a plus.
• Professional certifications such as Microsoft, PMP, ITIL or equivalent are advantageous.
• Competent at documenting standard operating procedures and knowledge articles.
• Proficient in both English and Mandarin due to regional coverage.
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.
• Enthusiastic and willing to learn in a fluid and fast-paced environment. Passionate about IT technology and want to make a difference with technology solutions.
• Good interpersonal and communication skills to interact effectively at all levels.
• Strong analytical and troubleshooting skills.

Please refer the Job description for details