IT Officer (m/f/d)

at  Spaceopal GmbH

REQUIRED QUALIFICATION AND EXPERIENCE:

• University degree in a relevant field (e.g. Engineering, Physics, Computer Science, Telecommunications or Electronics) or comparable education
• Experience in IT Support and IT Infrastructure setups
• You understand and live IT as an enabler for the whole company and appreciate the value of excellent IT-services
• You are a strategic thinker and able to connect user-requirements with business-value and management-needs
• In-depth knowledge and experience of:
• Windows and Linux operating systems for clients and servers
• IP based network infrastructure
• Office IT-infrastructure
• Ticketsystems and configuration-management-databases
• Basic knowledge of the ITIL-framework
• Fluent written and spoken English, fluency in Italian and/or German is appreciated
• Strong attitude to team work, great communicator internally and externally, even in demanding situations
• Hands-on mentality and systematic, self-organized, able to prioritize way of working

ABOUT US

Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations will provide high-quality positioning, navigation and timing services to users across the whole world as a civil-controlled service with guaranteed continuity of coverage.
Do you want to get involved with us? Do you want to be a part of our interdisciplinary international teams — be part of the Galileo Family? Does your specialist area match our subjects?
If you are convinced that you are right for us, take a look at all our vacancies — or send in a speculative application! Browse through our open positions.
Be part of a multinational team of high professionals in a dynamic working environment. Be part of one of Europa’s largest and most complex technology projects.
Be part of the Galileo Family

As IT officer you will support the IT Coordinator and be responsible for the provision of office-IT services to internal and external users. Further you will be in charge of coordination of external IT-providers and in liaison with the IT Coordinator the evolution of Spaceopal’s IT-infrastructure. The IT officer will report to the IT coordinator of Spaceopal.

This includes in particular:

• Maintaining a key-position between our users and IT-providers
• Support for the evolution of Spaceopal’s IT-infrastructure
• Planning, coordination and support implementation of IT-changes
• Monitoring the IT-providers and infrastructure by implementing useful KPIs
• Providing technical support and incident-management for our users together with our external L1-partner
• Provision of L2 support for Spaceopal’s IT-services
• Providing user level training on applications, including, but not limited to: MS Word, MS Excel, MS Outlook, Adobe Acrobat, and other basic computer related skills
• Maintaining the system documentation and configuration-management

Additional Duties:

• Supporting the purchase manager for all IT related procurements (definition of requirements, evaluation of offers etc.)
• supporting the implementation of new IT technology
• Assistance in research of new technologies and software that might be beneficial to the company
• Supporting the IT coordinator in technology strategies, policies and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintaining service-quality by monitoring organization standards
• Working with the external service provider to plans to enhance client services, improve user effectiveness and foster innovation