IT Operations Analyst

at  Computershare

LOCATION: EDINBURGH CITY CENTRE (24X7)

We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.

WE GIVE YOU A WORLD OF POTENTIAL

Are you a technology professional looking for your next role?
Computershare have an excellent opportunity to join our ever-growing technology department as an IT Operations Analyst.
This position sits within our Global Tech Support (GTS) department located in Edinburgh, who support our IT systems and employees across our global sites.
Our IT Operations Analysts are pivotal to our success; as a global market Leader in Financial Administration, Technology underpins us as the foundation of what we do – maintaining optimal efficiency of our systems at this global scale plays a key part in ensuring Computershare continue to deliver the highest levels of service to our clients and Employees around the world.
Our critical systems operate 24x7, so the ability to work flexible shifts is essential.
This is a great department to join! Working in GTS gives you a great understanding of our wider business as you get to work with multiple different business lines and see the many different transactions and work that Computershare is involved in.
If you’re looking for a role where you can progress into new things, this is the one for you. Our employees in GTS have been given fantastic opportunities to move into our wider technology teams, and have progressed into roles such as Business Analysis, Development, Cyber Security, Application Support and more.

YOU’LL ALSO NEED:

• Experience working in a technical environment
• An understanding of ITIL frameworks is highly advantageous
• The ability to understand the importance of processes and documentationAn inquisitive mind: we’re always looking for ways to improve and who better to learn from than the people doing the role
• 
  If this sounds like the role that you’ve been looking for, then apply today! This is a great opportunity to get into a department that supports our business globally, learn and have your voice heard!

A ROLE YOU WILL LOVE

As one of our IT Operations Analysts, you will work as part of a talented team to ensure that the systems are operating at maximum efficiency, responding to system alerts to fix or escalate where necessary.
You will work with your team to identify any critical incidents and work with the wider team to resolve these within the agreed timelines. A big part of your role will be looking at identifying where we can improve processes and highlighting where potential automation improvements can be made.

OTHER KEY RESPONSIBILITIES INCLUDE:

• Logging, categorising, and prioritising global incidents
• Performing routine tasks through Linux and VMS command line systems
• Carry out routine system operations on critical core services, including monitoring batch processes and responding to alerts, escalating as necessary
• Build and maintain good working relationships with all teams across the organisation
• Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team
• Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements
  The flexibility to work shifts and bank holidays is a must for this position, along with weekend shift rotation (2 in every 4 weekends). If you like a mix of days and nights, and blocks of time to yourself then this is definitely for you. We will require you to work in the office Monday - Friday during your initial 4-6 week induction, your shift pattern will then resume thereafter.

WHAT WILL YOU BRING TO THE ROLE?

As you can imagine, we need you to have great attention to detail. Supporting critical systems isn’t an easy job, so being able to think on your feet, problem solve, and think outside the box are some key skills that you’ll need for this role.
Communication is key in this role – you need to be able to build effective working relationships and work closely with your team to keep up to date with changes, bringing your ideas to the table.
A background in IT Operations is highly advantageous, however we are more than happy to speak to any applicants who have worked in a hands-on technical position with a passion for all thing’s tech.