IT Operations Analyst

at  LiebherrCanada Ltd

We are seeking an IT Operations Analyst to enhance our network and server infrastructure. In this role, you will support and optimize computer systems, hardware, and software to ensure high performance and reliability. Your skills in networking, server, and SCCM administration will be crucial in maintaining our IT infrastructure’s availability and security compliance. Join us to help advance our technology operations at Liebherr!
Hybrid work opportunity

• Participates in daily operational support and service delivery of IT infrastructure by monitoring and responding to incidents and changes via the internal ticketing system.
• Administers user accounts, permissions, access rights, and storage assignments according to best practices for privacy, security, and regulatory compliance.
• Participates in the management and deployment of servers, printers, networking equipment, supports workstation imaging and automation, IP telephony, and backup systems.
• Maintains inventory of installed software, hardware, and components in the IT Asset Management system.
• Acts as a liaison between staff and the IT department to resolve issues and ensure proper documentation, resolution, and closure of tickets.
• Creates and maintains all relevant documentation.
• Promotes and champions best practices, security policies, and procedures.
• Performs other duties as assigned.