IT OPERATIONS ANALYST - OPERATIONS

at  WK Kellogg Co

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.
The Belleville Canada IT Plant Operations Analyst role exists to be on site for the delivery and continuous improvement of IT services at the local level and to support the implementation of the Digital Manufacturing roadmap at Manufacturing sites. This position will provide technical support to their organizations as well as to other functions. The IT Analyst will ensure that a high level of customer service and support is provided, demonstrating reliable, professional, excellent communication, with proven ability to work independently with minimal supervision as part of a geographically disperse team. The incumbent will work closely with IT & plant stakeholders and will provide support for workplace technology, networks, and other foundational infrastructure. Responsibilities include administration of the site networking and server equipment, the proper inventorying of technology and assisting responding teams while resolving service incidents. The role works closely with Plant Engineers, corporate PC&IS, Level 1, 2 and 3 sustainment teams and keeps two-way communication on plant needs and IT policies applicable to the site. The role will proactively inform of plant outages, service disruptions and engage with internal and external parties as needed for recovery.

Working Relationships:

• Reports To: Sr Manager IT / Director IT.
• Supervises: External Contractors.
• Peer Relationships: Plant Analyst, Plant Digital Team.

This individual will be responsible for maintaining the reliability and functionality of our desktop systems, including hardware, software, and network connections. They will handle IT issues and will provide hands on support for employees in resolving incidents. This role will involve providing first-level technical support to end-users, including troubleshooting hardware and software issues. Installing, configuring, and maintaining desktops, laptops, and peripherals as well as assist in software deployment and updates. Additionally, this person will manage user accounts, permissions, and security settings within Office 365, troubleshoot and resolve Office 365-related issues, maintain and support servers and server infrastructure and perform routine server maintenance tasks, including updates and backups. Lastly, this person will also need to maintain accurate documentation of hardware and software configurations, procedures, and troubleshooting guides and update inventory records and asset management systems.
They also must have strong communication and customer service skills as they will be working with users hands-on at plant. We are looking for a candidate with a go-getter personality and willingness to grow within the role and within the company long-term.