IT Operations Center Analyst Junior

at  SAIC

Job ID: 2402991
Location: WASHINGTON, DC, US
Date Posted: 2024-03-01
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Description
Operations Center – Junior Watch Officer, provides leadership and management for the IT Service Organization Operations Center support networking, voice services, security operations, enterprise mobility, email, and other related collaboration, communications, and messaging systems for the Department of State worldwide. Develops and initiates, maintains, and revises policies and procedures for the general operation of the Operations Center within the Vanguard 2.2.1 Program.

REQUIRED EDUCATION & EXPERIENCE

• Bachelors degree in the field of Computer Science or IT and two (2) years or more experience; Associates and 4 years; Additional related experience may be accepted in lieu of degree.
• Technical Experience in one or more of the following areas:
• Strong Networking background.
• Working knowledge of WAN technologies.
• Working knowledge of Active Directory or Azure cloud services.
• Must be able to Microsoft suite of applications: Word, Excel, Visio
• Teamwork and Diversity
• Willingness to exercise initiative with focus on enhancing the team effort and effectiveness.
• Ability to acknowledge, respect and appreciate each team member’s contributions and find value in diverse cultures and perspective.
• Ability to exercise fairness in dealings without regard to race, color, creed, national origin, religion, sex, sexual orientation, or political affiliation.
• Communication
• Ability to clear and accurately communicate (orally and in writing) difficult/sensitive technical information using established communication procedures and policies to all levels personnel at the Department.
• Ability to escalate issues in timing with standing operating procedures.
• Customer Service:
• Ability to cordially assist and maintain professionalism in high-stress environments.
• Ability to employ unbiased listening and be responsive to customer questions and requests.
• Sustained focus and interest during extend problem solving.

Please refer the Job description for details