IT Operations Manager

at  Goodness Me Natural Food Market

OVERVIEW:

The IT Operations Manager will hold a pivotal position overseeing all areas of the organizations IT Infrastructure. This multifaceted role comes with significant responsibilities aimed at ensuring the seamless operation, security, support, and optimization of our retail technology environment. Your leadership will be instrumental in guiding the migration to cloud-based solutions, managing in-house systems, enforcing security protocols, and providing exceptional support through the helpdesk. Overall, this role is critical to the success of our organization, requiring strategic vision, strong leadership, and a deep understanding of IT operations within a retail environment.

As an IT Operations Manager, you will be responsible for managing infrastructure design, implementation, and maintenance, while also driving initiatives to enhance security, efficiency, reliability, and innovation for all IT systems which are used by Goodness Me! Natural Food Market operations & employees as well as leading the IT Support function for the organization. You will play a pivotal role in facilitating the build and execution of our digital transformation roadmap for 2024 and beyond. You will work closely with your peers, both in day-to-day operations as well as planning the coordination and execution of larger IT projects:

• Lead the support and implementation of new & existing technologies, systems, and applications
• Find opportunities to improve processes and build solutions to solve business challenges
• Administer and support a wide variety of business applications, creating best practices and guiding employees on using them

This role is the primary leader of support for the organization, responding to the daily and future IT needs of the company, including but not limited to:

• Primary Administrator of our Azure cloud environment & Office 365 suite of applications
• Primary Administrator of all networking layers for switching & routing as well as cloud connectivity (VLANs, VPN, SD-WAN, Wi-Fi, Failovers & Firewall configurations)
• Primary Administrator of our Domain Controller environment (AD, DNS, Group Policy)
• Primary Administrator of our multi database environment
• Managing the Access Control of business applications and IT infrastructure
• Managing the patch management process for servers, systems, and software (RMM Admin)
• Identifying and addressing security gaps or workarounds and remediate accordingly
• Reporting on licensing – collect, validate, and rationalize license usage across business applications
• Responding to breakdowns including travelling to business sites to address IT issues
• Monitoring, responding, actioning of cyber security threats, vulnerabilities, and alerts
• Primary triage of helpdesk support requests via calls, emails, and assignments
• Investigating, diagnosing, and solving computer software and hardware
• Lead IT asset management
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Planning and undertaking scheduled maintenance and upgrades
• Mandatory On-Call IT support rotation
• Manage the onboard and off-boarding of employees, contractors, and vendors