IT Operations Manager

at  Heart Stroke

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: CHAMPION Health, PRACTICE Humility, EMBRACE Change, DRIVE impact, LEARN and GROW and BE HEARTFELT as we work together to beat heart disease and stroke.
At Heart & Stroke, we believe in equity, diversity, and inclusion; it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized and LGBTQ2+ communities, women, and people with disabilities, are encouraged to apply.

Project and Other Duties

• Ongoing management of the organizational hardware program, including responsibility for hardware procurement, inventory management, and our refresh program
• Assist/backup Senior Network Administrators and other IT technicians to manage and support H&S networks, telecom, applications, and security on Tier 2 level
• Assist project teams with technical issues and help identify technological innovations that would enhance current and future H&S’s infrastructure and network systems
• Assist Director, IT Operations with implementation of IT projects such autopilot implementation, and major Windows upgrades
• Assist with the development and adherence of service level agreements, best practices, standards, and policies, and actively participate in IT policy formulation and enforcement
• Manage relationship with third party technical personnel when required for both business and custom applications
• Facilitate office changes in relations to IT/telecom/AV, and advise on operations and facilities issues if necessary (i.e.: office setup, /decommission, AV implementation