IT Operations Manager

at  Realtime

BENEFITS: PENSION 5%, 25 DAYS HOLIDAY, CAR ALLOWANCE, FREE STAFF CANTEEN WITH BREAKFAST AND LUNCH

We are currently seeking an experienced and dynamic IT Operations Manager to join our team at Calor. This is a key role within the IT function, where you will play a crucial part in contributing to the overall team effort and supporting colleagues in other functions within IT, as well as peers in leadership roles within other parts of the company.

• Lead and manage the IT Operations Team (3 direct reports) to ensure efficient service delivery and a secure platform for Calor’s business operations.
• Oversee the company’s technology infrastructure, both on premise and Cloud, ensuring it meets the needs of the business and is functioning effectively.
• Manage relationships with vendors and partners involved in the delivery and support processes, ensuring services meet Calor’s requirements.
• Collaborate with stakeholders, including sister companies, to develop and agree on technical strategies.
• Manage the transition of services from on-premises to cloud service providers.
• Ensure the IT Infrastructure operates efficiently and securely, and implement new ideas and best practises to improve organisational performance.
• Lead, coach, develop, and performance manage team members to ensure they are motivated and reach their full potential.
• Challenge the status quo and seek out innovative solutions to evolving business challenges and changing customer needs.
• Plan, design, and manage the IT technical architecture within the agreed budget.
• Oversee the implementation of projects based on current and emerging technologies.
• Maintain the integrity of Calor’s electronically held information by regularly reviewing and testing backup systems, disaster recovery planning, and contributing to the Business Continuity plan.
• Act as the 3rd line IT technical specialist, delivering solutions to complex technical issues.
• Contribute to the preparation and maintenance of the IT budget.
• Ensure efficient operation of the servicedesk.
• Monitor and analyse infrastructure performance to identify areas for improvement.
• Proactively identify opportunities for infrastructure improvements and innovations that will benefit Calor’s business.
• Develop and maintain documentation for infrastructure, such as technical manuals.
• Address problems quickly and directly, provide effective feedback, and make difficult business decisions in an appropriate and timely manner.
• Build an inspired and committed team who understand their role in achieving the Business and Digital Strategy, while embodying Calor’s Values.
• Delegate authority and empower others to make decisions concerning their areas of responsibility and to assume accountability for results.
• Perform ad hoc duties as assigned by the Head of IT.