IT Operations Support Analyst

at  Procom

IT Operations Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for an IT Operations Support Analyst. IT Operations Support Analyst - Job Description

• Provide onsite support to employees and contractors for technical issues involving (but not limited to); applications and software as well as provided devices and hardware.
• Ensure a high level of service delivery in accordance with Framework and policies
• Educate end users on hardware, software and access request processes
• Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Identify and escalate wide-impact or potential wide-impacting outages
• Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleague interaction, first contact resolution, support proficiency and ticketing quality

IT Operations Support Analyst - Mandatory Skills

• Excellent written and oral communication skills
• Ability to work flexible schedules based on business forecast requirements (which are subject to change)
• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams
• Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint)
• CompTIA A+ certification
• A technical support background or related education including experience with some or all of the following: Windows 10, 11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support. Experience with iPad, Tablets, Smartphone, and Android devices

IT Operations Support Analyst- Preferred Skills

• Experience with ticketing systems is an asset

IT Operations Support Analyst - Assignment Start Date ASAP – 12 months to start (expected 2 year contract) IT Operations Support Analyst - Assignment Location Toronto, ON – Work Onsit

Please refer the Job description for details