IT Operations & Support Technician

at  The Emirates Group

Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Join us in Cosmopolitan Dubai as an RPA Developer and make your mark on the aviation world by taking our products to the next level!
The role involves handling the IT Store operations at Emirates within an ITIL process-oriented framework. Key duties comprise organizing service requests, administering warranty claims, facilitating new orders, and maintaining effective communication with Business, vendors, P&L, and technical teams. Additionally, responsibilities extend to managing IT assets and service request catalougs. Generating monthly, quarterly, and annual reports on hardware inventory, service requests, and incidents, and conducting data analysis, as well as monitoring inventory stock, are integral aspects of the role.

QUALIFICATIONS & EXPERIENCE: QUALIFICATION:

Information Technology and Other: 3+ Years of experience and vocational or Diploma (12+2 or equivalent)

KNOWLEDGE/SKILLS:

• Proven experience working in the industry with a focus on ITIL processes.
• Proficiency in using inventory management tools and software.
• Strong analytical skills, with experience in conducting physical audits and generating detailed reports using tools like MS Excel.
• Excellent communication and interpersonal skills, with the ability to coordinate effectively between customers, vendors, and technical teams.
  Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

Please refer the Job description for details