IT Operations Technical Engineer

at  Department for Business and Trade Digital Data and Technology

This role will be based in Old Admiralty Building, London. You will be required to attend the office five days a week (Monday to Friday) and may occasionally be required to travel to other DBT Offices.

ABOUT US

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.

SKILLS AND EXPERIENCE

It is essential that you have:

• Continual service improvement. You can analyse current processes and identify and implement opportunities to optimise them. Be part of a team that delivers service improvements. You can help to evaluate and establish requirements for the implementation of changes by setting policy and standards.
• Incident management. Assist with the investigation and resolution of incidents.
• Ownership and initiative. You can take accountability for issues that occur and be proactive in searching for potential problems. You can achieve excellent user outcomes.
• Problem management. Help team to investigate, resolve and anticipate problems. You can co-ordinate with the team to investigate problems, implement solutions and take preventive measures.
• Technical knowledge. Good grasp of networking, cloud, project management and security concepts to help with project delivery. Good to have administration experience of Workspace One.
• Experience. Strong technical experience in Windows, Macs, Virtual platforms and mobile devices

TECHNICAL SKILLS

• Continual service improvement
• Incident management
• Ownership and initiative
• Technical understanding

MORE ABOUT US

This role can only be worked from within the UK, not overseas. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!

ABOUT THE ROLE

We are expanding our DDaT team to keep up with the rapidly changing world. This role reports to the IT Operations Service Stability Engineer (SSE), providing the direct link between DBT and its supply partners to ensure that our interests are actioned as we require and that we maintain control. This ensures that stakeholders are kept informed of major incidents and problems threatening the DBT estate.
As an IT Operations Technical Engineer, you will be working closely with the SSE along with the rest of DDaT to provide IT services to allow DBT to deliver technical projects.

MAIN RESPONSIBILITIES

You will be:

• Working independently and as part of a team with minimal supervision.
• Assisting the SSE to troubleshoot and identify incidents.
• Working with relevant teams to resolve emerging and recurring problems.
• Helping to manage problems through to resolution.
• Gap filling areas in IT Operations Services where technical skills are required to maintain IT Operational Services.
• Assisting in IT Operations projects.
• Assisting and providing support to IT Operations Services teammates.
• A Technical engineer across IT Operation services for escalations