IT Process Architecht (f/m/d)

at  Uniper

Our Service Management Process team within IT in Düsseldorf is looking for you!

• Manage and steer the overall Service Management process architecture (in line with the ITIL methodology)
• Lead and steer process operations where needed
• Deliver, facilitate and manage process training, methods and architecture
• Deliver advice and consultancy in relation to the service management process and transformation in line with our Service Now tool
• Assess and lead potential change impacts to the Uniper Business and Service Now strategy
• Drive active communication of the process architecture to the relevant functions in accordance with the Enterprise Architecture (i.e. to the ApplicationsArchitecture/ Application Managers)
• Ensure process standards are in line with company policies and procedures and the processes are correctly documented. Perform quality assurance onthe process related deliverables as required, monitor process maturity and lead process improvement via process KPIs