IT Prod Support Specialist

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S Bank is seeking an effective IT Production Support Specialist, with extensive experience in mainframe technologies with emphasis on CA-View and CA-Deliver products to contribute toward the success of our technology initiatives. Performs liaison role between operations, technical/development teams, and business line resources. Fulfills administration duties including but not limited to database maintenance and support to mainframe Infrastructure and development teams.

• This position is not eligible for visa sponsorship.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• At least 2 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

PREFERRED SKILLS/EXPERIENCE

• Strong knowledge of Metrics - SMF records.
• Strong knowledge of ERO table controls.
• Strong Knowledge of JOB translation table controls.
• Advance knowledge with Automation – SAS, REXX, Python, C++ or other scripting languages/tools.
• Advance knowledge of Mainframe system: JCL, JES, CICS, TSO, VTAM, SDSF, ISPF.
• Solid knowledge of CA-View (SAR), CA-Deliver (RMO), CA Web Viewer (DRAS), Expanded Access Server (EAS)
• Strong, broad knowledge with Test Automation, Jenkins, Python, REXX, SAS.
• Strong knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.
• Strong Knowledge of ServiceNow for incident management as per change control procedures.
• Strong knowledge of Change Control standards.
• Strong knowledge Cloud fundamentals – Azure.
• Must pass GSA and GAC background checks.
• Five+ years of experience with Mainframe, Automation, CA-View, and CA-Deliver Products.
• External Security – RACF class resource rules, CA1, BES.
• Automation driven with skills to script/develop/debug tool integrations.

RESPONSIBILITIES:

• Maintains support documentation and standard operating procedures, project participation, and operational readiness.
• Serves as a resource to aid Production Command Center analysts and management with issue escalation and resolution.
• Proactively identifies and communicates to operations regarding projects that could potentially impact the mainframe, network, and distributed systems environments.
• Represents Report Archival Administration team and management interests at meetings for implementation, release walk-through, production readiness, and change review.
• Increases awareness and promotes organizational brand and services. Organizes and translates information into clear written support documentation. Gathers, publishes, and manages standards and procedures.
• Strives for process improvements which improve the accuracy, level of service, timeliness, and workload of production support.
• Execution of product utilities and started task support.
• System performance and health checks, Investigate, Problem Solve proactive/reactive product support.
• Disaster Recovery Exercise Rotation and participation.
• Assist the lead support with validation of environmental and software changes.

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

U.S Bank is seeking an effective IT Production Support Specialist, with extensive experience in mainframe technologies with emphasis on CA-View and CA-Deliver products to contribute toward the success of our technology initiatives. Performs liaison role between operations, technical/development teams, and business line resources. Fulfills administration duties including but not limited to database maintenance and support to mainframe Infrastructure and development teams.

• This position is not eligible for visa sponsorship

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la