IT Programmer and Analyst II

at  CBC Federal Credit Union

Description:
PRIMARY PURPOSE: Support CBC team members and credit union membership through programming innovations. Analyze, build, and edit programs and processes to ensure credit union team and membership receive superior treatment and experiences. Resolve issues as they arise through analysis, development, process updates, superior service, and planned work management.

§ Practice CBC core values:
o Make It Right-CBC pledges to do the right thing for our credit union by providing the greatest benefit possible to our members and our community
o Make It Easy-CBC pledges to provide easy financial solutions, convenient locations, efficient service and simplified processes
o Make It Personal-CBC pledges to nurture deep, personal relationships with members, based on their individual needs and preferences
§ Support the installation and monitoring of all software/application upgrades/releases.
§ Support daily and month-end processing transactions within core system (payroll distributions, electronic fund transfers such as ACH returns, draft returns, check posts, etc) and automation environments.
§ Responsible to follow the change control policies for all programs and processes including, but not limited to: Symitar programs (on-demand, Symitar, batch), Symitar job files, OpCon jobs, scripts, configuration changes, systems updates, and rollouts.
§ Responsible for independently tracking, updating, and completing tickets and planned work tasks in appropriate systems.
§ Support with administering and assisting systems security for applications platform as indicated in our policies and procedures of the Information Security Program.
§ Support agile methodologies in department by participating in planning, backlog grooming and review sessions.
§ Participate in risk assessments and access control standards.
§ Support administering group and user privileges for all staff requiring access to our core system and third-party platforms.
§ Participate in review, and maintaining our procedures described in the Information Security Program.
§ Responsible for documenting programs and processes for easy reference understanding of outside IT personnel.
§ Review program specifications to gain deeper understanding of performance expectations and translate into programming requirements.
§ Implement and reinforce programming best practices for all programs created, edited, and reviewed.
§ Advanced support, ability to provide an advanced level of interaction with a wide range of customers and technical issues in relation to CBC and third-party vendor written software programs and processes.
§ Ability to write and maintain medium level programming code, including but not limited to, third party programs in the proprietary language of PowerOn as well as outside languages of Java, Python, PowerShell, and SQL queries.
§ Responsible as a lead for guiding a group of employees in corporate or DevOps internal projects.
§ Participate in planning stages of corporate and DevOps internal projects to analyze needed tasks and provide estimates. Design and create user stories and work plans for tasks identified.
§ Perform analysis of work items to build work plans including working with outsides sources to accomplish if necessary.
§ Moderate level analytical skills to breakdown issues and form resolution steps.
§ Perform other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and ability required of an individual to satisfactorily perform the essential duties of this job.
§ Should have working knowledge of financial industry IT regulations. Understand, support, and follow policies and procedures contained in the Information Security Program IT Handbook.
§ Ability to carry out instructions independently and exhibit strong problem-solving and project management skills. Recommend solutions.
§ Knowledge of network infrastructure, Microsoft tools and services, and computer troubleshooting.
§ Develops, coordinates, and manages project plans; Must demonstrate flexibility while engaging in the planning process and be able to establish and maintain effective relationships with team members/vendors.
§ Must be able to clearly communicate orally and in writing. Must be able to read and interpret written information.
§ Understands business implications of decisions; Displays orientation to profitability. Aligns work with strategic goals.
§ Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
§ Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
§ Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
§ Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
§ Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
§ Knowledge of BSA/AML/OFAC regulations as they apply to this role. Must complete annual required training.
§ Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
§ Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Requirements:
EDUCATION and/or EXPERIENCE: Associate’s degree in a related field of study OR equivalent educational combination and three to five years of experience. Experience with Symitar’s proprietary language PowerOn for moderate level programs Or, proven excellence in languages outside of Symitar including but not limited to SQL, Python, Java, C#, or JavaScript. Proven excellence in service management support of issue resolution.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
PHYSICAL REQUIREMENTS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
This position is of light physical activity performing non-strenuous daily tasks of a productive/technical nature. Requires the ability to frequently sit and frequently use both hands for fine manipulation. Occasionally requires the ability to walk, stand, bend neck and waist, squat, climb, kneel and crawl. Occasionally required to lift up to 75 pounds and occasional required to carry up to 25 pounds. The heaviest item required to be carried, for up to 3 feet, would be a UPS battery system. Manual dexterity sufficient to reach/handle items, work with the fingers and perceives attributes of objects and materials. Close vision (clear vision at 20 inches or less).
WORK ENVIRONMENT: Work area is a well-lighted, air-conditioned indoor office setting with adequate ventilation. The noise level is moderate. There is an occasional risk of electrical shock