IT Project Manager - Contact Center Solutions (Remote)

at  Bosch Timisoara

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.
Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara provides business services in areas such as: customer experience, technical and IT support, order management, project management, production support and more.
Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.
Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Qualifications

• Strong customer centricity.
• Excellent interpersonal skills and experience in client management.
• Ability to moderate and steer meetings with stakeholders at different hierarchy levels and business / technical backgrounds.
• Flexible personality with strong result-orientation.
• Certifiable experience in project management methodologies (agile and waterfall).
• Holistic knowledge (big picture) of IT solutions (communication systems, applications, infrastructure) and system integration
• Ability to interface between business and IT by transforming business requirements to technical requirements / designs.
• Minimum of Bachelor degree in a STEM field.
• Fluent in English.

Additional Information

DEVELOPMENT:

• Bookster-and#xa0;the road to self-improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Training and certificationsand#xa0;-We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills training delivered by our internal training team and through other methods.
• Professional Developmentand#xa0;- Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager, or associates manager. Whether an upward or lateral move - we’ll be by your side.
• Team-buildingsand#xa0;- We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignmentsand#xa0;- You can work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset -and#xa0;More than 10 different nations are representedand#xa0; andand#xa0; severaland#xa0; Languages are spokenand#xa0; byand#xa0; our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences.
  Job Description
  We are seeking an IT Project Manager to coordinate the delivery of advanced contact center IT solutions (SaaS) to both new and existing clients. In this role you will act as the main technical point of contact to our clients, support in the definition and design of solutions, and steer project implementations. To be successful in the role you will use your knowledge in project management methodologies as well as generalist IT solution know-how.

OBJECTIVES:

• Support the growth of our “Contact Center as a Service” business as one of the key players in the cross-functional product team.
• Serve as the main point of contact for clients in all IT-related topics.
• Evaluate business needs of potential and existing clients and coordinate the design of fitting solutions based on the product portfolio.
• Coordinate the efforts of the project contributors to ensure the successful implementation (time, scope, cost, quality) of the solutions to the clients’ satisfaction.
• Support existing clients with change requests related to running services.
  Job Description
  We are seeking an IT Project Manager to coordinate the delivery of advanced contact center IT solutions (SaaS) to both new and existing clients. In this role you will act as the main technical point of contact to our clients, support in the definition and design of solutions, and steer project implementations. To be successful in the role you will use your knowledge in project management methodologies as well as generalist IT solution know-how.

Please refer the Job description for details