IT Sales Support Specialist

at  Softrim LLC

JOB SUMMARY

Softrim is a leading Technology Services provider that offers end-to-end technology solutions including Managed IT Services, Networking, Low-Voltage construction and design services, A/V, Life Safety, Surveillance, and more. We have offices in Estero FL, Alpharetta GA, and Raleigh NC with major clients all over the country.
We are looking for a professional with strong organizational and personal skills that can cultivate and strengthen relationships with our existing client base and become a trusted advisor. You will work directly with an experienced and tightly-knit sales team and be mentored to become an essential team member. Communication and organizational skills, technical aptitude, and dedication will be the key to your long-term success in this role and your ability to grow.

REQUIRED EXPERIENCE:

• General customer service or sales experience, ideally within IT, Low Voltage systems, or Senior Living
• Working with Microsoft products including Word, Excel, Outlook, and PowerPoint
• Salesforce, including the creation and maintenance of accounts, contacts, and opportunities

DESIRED SKILLS:

• Strong presentation and improvisation skills
• Attention to detail
• Team player with good time-management skills
• Aptitude to learn a large variety of technologies
• Ability to develop a deep understanding of the product line and client base

• Assist with general quoting of IT systems, hardware, and software and developing capital budgets for existing clients
• Develop new opportunities
• Stay up to date with preferred technologies and services provided by Softrim
• Serve as a content contributor and/or manager for Salesforce, including the creation and maintenance of accounts, contacts, and opportunities
• Organize, document, and maintain details on client systems (such as Wi-Fi, Door Access, Surveillance, Nurse Call, Telephony, etc.)
• Maintain and grow strong client relationships
• Hold regular meetings with key accounts