IT Security Administrator (EMEA)

at  Zero Hash

Zero Hash seeks a passionate IT Security Administrator to join our Security team. In this role, your passion for Security and IT Operations will be used to continue to improve the process and operational capabilities of security for our infrastructure and development, as well as collaborate across the organization to continue to drive a mentality of “security being a team effort.”

As part of our team, your core responsibilities will be:

• Take an active role as a co-owner of IT and Security operations to ensure processes and procedures are built, maintained, and operated with security, efficiency and effectiveness in mind.
• Assist in onboarding and offboarding of employees and contractors (i.e., creating new users, configuring laptops, and receiving returned equipment) while offering excellent communications that enhance our new hire experience.
• Provide best practice customer service to all users, such as monitoring and responding quickly and effectively to user requests or incidents.
• Provide advanced troubleshooting and problem resolution via telephone, email, and using remote assistance.
• Diagnosis and resolution of computer hardware, software, network, SaaS applications such as Okta, Google Workspace, Slack, etc.
• Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their jobs.
• Author and revise documentation of environment and operation procedures as needed.
• Evaluate tooling and procedures to enhance security and improve end user productivity and effectiveness.
• Configure, and support security and IT administration tools (e.g., MDM, IAM, EDR, SIEM, & IDPS)
• May require work nights, weekends, or holidays on a rotational basis with the rest of the team to ensure 24x7 coverage.
• Supports our CISO in additional security projects, as needed