IT Service Delivery Team Leader
at Pepco Polska
Poznań, wielkopolskie, Poland -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Sep, 2024 | Not Specified | 25 Jun, 2024 | N/A | Client Orientation,It,Operations,Communication Skills,Itil,Powerpoint,Hdi,Internal Customers | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Nasz zespół składa się z ponad 31 000 osób z 18 europejskich krajów. Zdecydowana większość (niemal 90%) pracuje w sklepach, ponad 1000 w centrach dystrybucyjnych, a pozostali w biurach w całej Europie. Centrala Pepco znajduje się w Poznaniu, gdzie podejmujemy decyzje mające wpływ na całą organizację!
STANOWISKO: IT Service Delivery Team Leader
MIEJSCE PRACY:Poznań, wielkopolskie, PL, 60-479
Currently, we are looking for a new person to join our team in Poznań for a position of:
REQUIREMENTS:
- Bachelor’s Degree in IT or a related field
- At least 3 years of related experience (IT, Operations and Development, Support)
- Proficient English communication skills (written and oral)
- Advanced knowledge of personal data regulations
- Advanced knowledge of Information Technologies (computer hardware/software/operating systems)
- Very good knowledge of retail processes and understanding of retail priorities
- Advanced knowledge of ITIL, HDI, and process management methods
- Excellent knowledge of MS Office (especially Excel and PowerPoint)
- Good level of communication, problem-solving, client orientation, planning, and organizing
- People management experience – delegating tasks and motivating people
- Ability to build relationships with internal customers.
Responsibilities:
- Managing a multinational team to ensure efficient and complete service delivery in the area of IT support for stores
- Managing the support process for end users - determining support standards, providing feedback to employees, and coordinating the request execution process
- Building and managing the knowledge base to ensure the proper functioning of the IT Support Team
- Creating tools to support work, preparing new procedures, updating existing ones, organizing training sessions, and cooperating with external partners
- Conducting analyses and generating reports on the Team’s work to evaluate goal performance
- Conducting Service Reviews with external partners, controlling service delivery performance (SLM management), and ensuring fulfillment.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Information Technology
Graduate
It or a related field
Proficient
1
Poznań, wielkopolskie, Poland
