IT Service Desk Agent I

at  Encompass Health

QUALIFICATIONS

License or Certification:

A LITTLE ABOUT US

We’re confident you’ll see the difference the moment you join our team. Working at Encompass Health means working with a growing national inpatient rehabilitation leader. We’re proud of our career growth opportunities and how our team members work together for the greater good of our patients. We’ve been named one of the “World’s Most Admired Companies” and a Fortune 100 Best Companies to Work For® Award, among others, which is pretty amazing.

Our benefits start day one

• Affordable medical, dental and vision plans for full-time and part-time employees and their families.
• Generous paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• A community of people who love what they do. Yes, we see that as a benefit.

The Service Desk Agent I is an entry level position responsible for the following core job disciplines: general IT Support, first contact customer service, teamwork, follow through, and continual improvement. Service Desk Agents I are responsible for supporting level 1 incidents, communicating with end users, assisting employees with technical troubleshooting, following standard support procedures, and providing proper coverage and continual service improvement.

Responsibilities & Tasks

• Responds to level 1 incidents.
• Communicates with end users.
• Assists employees with technical troubleshooting.
• Documents issues.
• Follows standard support procedures.
• Determines and documents resolutions.
• Knows detailed responsibilities required of position.
• This position must sit at our Home Office, located in Birmingham, AL